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  1. EXO Create
  2. FAQ

FAQ

  • How do I add extra guests to the booking?
  • How do I change the client names on the booking?
  • What happens if a key hotel is “on request” and it comes back unavailable? If I am within the cancellation period by the key hotel I need is “on request”, can I still cancel all other services without charge?
  • What does the "available" filter mean?
  • How do I see the broken down costs for the quote?
  • How do I request early check-in or late check-out?
  • What does "On Request" mean?
  • What does the “Available” tag mean?
  • How does the EXO star rating work? I can see different ratings from EXO compared to other suppliers.
  • Terms and Definitions
  • What is an EXO preferred product?
  • Can I change the currency I am quoting in?
  • Are the rates shown NET?
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